I can’t say enough good things about the Unity 62lb washer. It has completed surpassed my expectations. Not having to bolt it to the floor is a huge PLUS, easy to operate, quiet, and extracts to leave most things damp. Let’s get into customer service…Scott and Chris were a phone call away and returned calls within 5-10 minutes. They were there to answer all questions about the shipping and especially installation. This experience has been awesome and I would HIGHLY recommend Unity Laundry Systems!